Return Policy

Applicable to customers worldwide

1. Right of Withdrawal

As a customer, you have the right to cancel your purchase within 14 days of receiving the item, without providing a reason.

Conditions for withdrawal:

  • The item must be returned in new condition, meaning unused, unopened, and in its original packaging.

  • You must contact us within 14 days of receipt to notify us of your wish to cancel the purchase.

  • After notifying us, you have 14 days to return the item.

Please note: If the item is used or damaged, a deduction may be made from the refund, or the return may be refused.

2. Defective or Damaged Products

For defective or damaged products, a statutory warranty period of 2 years applies.
In such cases, we cover all return shipping costs.

Please contact us as soon as possible at info@hairbyeve.com in the event of defects or damage.

3. Exchanges

Exchanges are possible under the same conditions as returns:

  • Only for new, unused products in original packaging

  • Within 14 days of receipt

4. Return Process

Send an email to info@hairbyeve.com with your order number and the reason for the return or exchange.
You will receive a return label that you can download and print.
Package the item securely and drop it off at a designated return point.

Returns must be sent to the following address:

HairByeve
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

No restocking fees apply.

5. Refunds

Once we have received and inspected the returned item:

  • We will process the refund within 14 days

  • The refund will be issued using the same payment method as the original order

  • The amount will be refunded and automatically converted to your local currency, if applicable

6. Exceptions

The following items cannot be returned unless they are defective:

  • Products with broken hygiene seals (e.g., cosmetics, personal care items)

  • Digital products or custom-made items

Contact Information

Company Name: HairByeve
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@hairbyeve.com
Phone Number: +44 7577 338053
Customer Service: Monday to Friday from 09:00 to 17:00 (CET)